Refund & Return Policy
At 16Zips, we prioritize your satisfaction while complying with cannabis regulations. Please review our refund and return policy carefully before making a purchase.
All Sales Are Final
Due to the nature of cannabis products and regulatory guidelines, all purchases made through 16Zips are considered final. We do not accept returns or offer refunds on any cannabis or cannabis-related items once they are shipped.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery. Include your order number, a clear description of the issue, and photo evidence. We’ll review your claim and offer a resolution where appropriate.
Refunds (if applicable)
Approved refunds will be processed back to your original payment method within 5–7 business days. You will be notified via email once your refund is issued. Shipping charges are non-refundable.
Order Cancellations
Orders cannot be canceled once they are processed and fulfilled. If you need to make changes to your order, contact us immediately at info@16zip.com, and we’ll do our best to accommodate your request if the order hasn’t shipped yet.
Quality Assurance
All products sold by 16Zips undergo strict quality control measures to ensure safety and compliance. We guarantee that products are fresh, authentic, and responsibly packaged.
Shipping & Discreet Packaging
All orders are shipped discreetly with no branding or indication of cannabis products on the package. We provide tracking information when available and strive for timely delivery.
Privacy
Your personal information is safe with us. We do not share customer details with third parties except as required for shipping or legal compliance.
Frequently Asked Questions
- Can I return a product if I change my mind? No, due to cannabis regulations, we cannot accept returns for change of mind.
- What if my order is lost in shipping? Contact us immediately; we’ll investigate and provide a resolution.
- How do I get a refund for damaged items? Provide photos and order details within 48 hours for us to process your claim.
Contact Us
For questions regarding refunds or returns, please email info@16zip.com. We’re here to help!